INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

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Where can I view my sales receipt?

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How can I return an item?

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Will you restock items indicated as “out of stock?”

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Where can I ship my order?

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Return

Whims Jewels only accepts returns of jewels that have arrived in poor condition or in the case that an incorrect product has been received, different from the one requested.

Time to request the return

It has 15 natural days from the date of delivery of the product.

Refund of the amount of a return

The price paid for the product will be completely returned, not including shipping costs.

The amount will be paid in a maximum of 10 business days.

Request for a return

To make a return fill out our form and send it to our customer service email info@whimsjewels.com and our team will answer you in the same email and explaining how to make the return.

Value of a return

All shipping costs associated with a return will be borne by the buyer.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS